These days, we’re all used to ratings. From Uber drivers and restaurants, to blockbuster films and online purchases, it seems like everything can be scored on a scale of 0 to 10.
That includes your organisation, and you as an employer. When you ask your team to rate you, it’s called your employee net promoter score (eNPS). As a metric, it’s got its limitations, but in combination with other data it can be a useful tool to understanding your workplace.
eNPS is a score based on your employees’ rating from 0 to 10, where the percentage of detractors (those who rate you from 0 to 6) is minused from the percentage of promoters (those who score you 9 or more).
That gives you your eNPS, meaning you can get a quick understanding of how your organisation is viewed by its people – and if they’d recommend you as an employer.
It’s a popular metric, eNPS, partially because it’s so simple. It’s a quick answer to an – arguably – oversimplified question: how would you rate your employer. But the problem is, it doesn’t explain why you’ve received the score you have.
As a standalone score, as with most eNPS tools, there’s three major things missing:
Just because eNPS has its limitations, it doesn’t mean it can’t still be useful. You just need a way of understanding your score in context. So the best way to effectively use an eNPS question when asking for employee feedback? By combining it with other survey questions, ones that can add context and meaning.
For example, you could consider eNPS when doing a full scan of your business, using a survey like our Organisational Fitness framework. By doing that, you’ll get a high-level metric you can track over time, on top of deep insights into why people score you the way they do.
When you’re using our platform, you can now add an eNPS question to each and every survey template. Here’s everything you need to know:
Our platform is designed to help you listen insightfully to your people. That’s because we know they’re the secret to your organisational success. With our shorter, smarter surveys, it’s fast and easy to get the answers you need – including your eNPS.
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