Crisis often breeds shortcuts, and listening to your employees is one of those things that slips first. Don’t fall into that trap - you should be listening to them now more than ever.
We can’t stress this enough. Employee engagement is about listening to your people, and acting on what they say. Do that, and these 2 things are guaranteed to happen:
- You’ll get loads of great ideas about how to improve the business.
- They’ll be happier, more productive and less likely to leave.
But what do we mean by listening? It’s made up of these 4 steps
- Organisational surveys
- Conflicts and challenges
- Receiving feedback on personal performance.
- Engaging in conversations with managers.
- Talking about how best to work with each other.
It’s important to get feedback on what is working well and how to improve ways of working. If you’re an organisation that has implemented working from home, feedback is crucial.
- Get feedback from the whole organisation regularly.
- Ask questions that are meaningful.
- Don’t miss out important topics.
We’re all going through a period of uncertainty and change where most of our workforce is having to work from home.
Use feedback from the whole organisation to find out what you’re doing well, and what employees may be struggling with. Most importantly it can give you a real sense of how employees are adapting to everything that’s going on.
Find out how they feel so you can help them get through uncertain times.
We’ve recently developed a free Organisational Readiness survey which you can use, right now, to get this feedback. We made it so we could assess our own readiness, and then made it free for everyone as our way of helping with the Covid-19 crisis.
- Use the organisational feedback to create real change.
- Keep everyone informed about the change process.
Gathering feedback is important, but it’s meaningless if you don’t act on it. It’s one thing not to listen to your employees, but it’s even more annoying for your people if they’re asked for opinions and completely ignored.
During a crisis it’s even more important to assure your teams that you’re being proactive about keeping the company as healthy as possible. Get feedback, make a plan, communicate the plan, then get it done.
Conflicts and challenges
- Report disputes without hesitation, in a professional and respectful manner
- Resolve any issues.
Tension and insecurity are good at creating conflict. Make sure your employees feel safe to raise concerns, challenges or grievances without there being any negative repercussions.
Don’t let crisis get the better of you
Everything we do is about making companies fitter and stronger, which is why we’re sharing these crucial tips with you. Follow these four steps, use our readiness survey if you need to, and use your people to help get you through these tough times.