Great leadership is vital for every organisation trying to survive the Coronavirus crisis. But it’s also far more difficult, because no matter how experienced a leader you are, this pandemic has thrown up challenges that no-one’s faced before.
We dived into our data – based on employee feedback – to find the 2 leadership traits that’ll help you keep your company moving forward.
It might sound obvious because communication is crucial at the best of times, but our data confirms that employees want a lot more info than normal. Even if you’ve been communicating well, one thing is clear…
You need to lead the company, but you also need to show what you’re doing.
Lots of companies use various channels to keep employees updated. But, the data shows that employees want consistent, frequent communication from leaders, with clear, transparent and actionable info.
Look at this case study to see the gold mine of communications ideas that SPCA New Zealand got from their employees.
Communicate more frequently in a consistent, simple format that everybody can understand clearly:
Lots of people are genuinely scared and have no idea what the future holds for them.
Many have got challenging personal circumstances too, and may have to adjust their working hours.
Naturally, our data confirms that employees want greater understanding and support from their leaders. This is usually to help cope with childcare while schools are shut, and caring for sick or elderly family members – but the circumstances are different for everyone.
The data suggests that some leaders are quite distant and don’t fully understand the challenges and circumstances faced by their workforces. Employees want the support and empathy that lets them carry on working safely and productively.
Remember that we’re never fully aware of the difficulties others may have. Make it clear that they can ask for what they need. Understand the situation, then support them.
Encourage more direct meetings such as 1-to-1s where leaders feel more connected to employees. Build up rapport so it’s easier for people to open up.
Give your teams a way to share ideas and issues – anonymously if necessary.
Quickly find out what your organisation is doing well, and what you can improve – your people have the answers you need.