SPCA – creating a plan for recovery


SPCA NZ case study hero (1)


We talked to Julia Wiegandt-Goude about how she used our free Road to Recovery offer to get a huge amount of insight to deal with the crisis.

Julia’s the GM for People, Culture and Safety at the Society for the Prevention of Cruelty to Animals (SPCA) in New Zealand


A mix of essential services, closed shops and home working

SPCA had a difficult situation to deal with. Parts of their business are essential services - the SPCA Centres and the Inspectorate. However, their Op shops were closed, and all support services had to work from home, including fundraising.

They hit the ground running by quickly devising policies and procedures on how to operate.

"We felt we were doing a good job, and we're hearing anecdotally that people felt fairly well informed. But, we wanted to hear from the wider company, especially those people who were stood down at home."

Julia Wiegandt-Goude, GM for People, Culture and Safety at SPCA


Julia saw our offer and thought it was a very clear and easy-to-use framework. The free price tag sealed the deal - every penny counts for charities!


A wealth of insights

SPCA confirmed they’d handled the crisis well, with high scores in all key areas - 86% and above. But it was also a chance to get ideas for next steps and how to be even better


"We were hoping to hear from all parts of our organisation and understand how we were doing. But also, we wanted to know where we could improve."


The feedback they were able to get was extensive, covering a huge range of topics that essentially gave SPCA a great check-list of what to do.

  • Requests for more leadership updates and particularly communication about post-Covid plans for the organisation.
  • When and how they might return to the office, with specific resources for wellbeing.
  • Guidelines for each specific department - inspectorate, op shops and volunteers.
  • How to communicate with the public under each of the New Zealand government’s alert levels.
  • Info on how to treat people with potential Covid-19.
  • More virtual meetings to counter the loneliness of working at home, including arranging time to catch up with team mates without talking about work.
  • Requests for support about dealing with stress, anxiety and increased workloads.
  • A way to escalate issues if a line manager or supervisor isn’t forthcoming with information or not being supportive.
  • Lastly a great suggestion of making people aware of the added stress everyone is under, reminding people to be conscious of it in their everyday dealings with each other.


"We were thrilled to have achieved such excellent results, with an overall score of 89% responsiveness! But we also knew we could do more, so we shared the results with the Senior Leadership Team, agreed actions, communicated the results to our whole organisation and are now working through delivering on those actions.


You can get the same detailed analysis for free with our Road to Recovery surveys.

Quickly find out what your organisation is doing well, and what you can improve - your people have the answers you need.

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SPCA New Zealand are a non-profit organisation who rescue, protect and care for vulnerable animals. If you'd like to learn more, or donate to their cause, please visit them here.


Topics: Case Studies, Road to Recovery

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