Knowledge Score

Organisational Fitness Knowledge

The Qlearsite Knowledge Score can help you understand how collective knowledge of the organisation can be accessed and employee capabilities are proactively developed.

The Knowledge attribute lies at the intersection of the Value Driver, Agility and the Organisation Lever, Process.

The Knowledge Score is based on the responses to the statement:

People and teams often share expertise, experience and relevant knowledge amongst each other.

56% of Human Resources managers say training and development is key for business success. The Knowledge score quantifies this metric and makes it actionable.

If you score high in Knowledge

Knowledge score benchmarks vary considerably across industries. High scores indicate that your organisation values and supports knowledge development. 

You may want to

  • Check the Themes that are most prominently correlated to this high-scoring attribute
  • Capture some comments that capture how your organisation is responding positively to this attribute.

If you score low in Knowledge

If you score low in Knowledge, it could indicate that employees do not feel supported in their career development, and that there is insufficient onboarding and training support.

To find out more about what people are saying with regards to Knowledge.

  • What are the Themes that are correlated to Knowledge in the responses?
  • Are there any comments that are indicative or issues?
  • Can any identifiable root causes of Knowledge issues be observed in the responses?
  • Create Actions as you discover findings for further analysis and review.

Find out more about Knowledge in your organisation

If you have noticed an extreme drop in Knowledge score survey-to-survey, consider using a Knowledge Deep Dive survey to quantify this dimension of Organisational Fitness further. This Deep Dive survey addresses four criteria of Knowledge: Resources, Formal TrainingExternal Knowledge and Internal Knowledge.

By listening to your employees in this targeted survey, you will be able to more thoroughly examine the details of the knowledge issues in your organisation.