Documaster - Helping a tech company maintain their culture as they scale

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Documaster is a young and fast-growing tech company, providing a document management tool that helps organisations worldwide stay secure and organised. With multiple locations across the EU, they’ve managed to utilise their people power to good effect.

CEO Anders Johnsen worked with us to run a full scan – our Organisational Fitness survey – to make sure their unique culture is maintained, however much they scale up.

The Org Fitness Map was probably the best overview I have ever seen in an employee survey, it was so easy to pinpoint the exact things that employees want to improve.

Anders Johnsen


The challenge: fast growth and dispersed teams

  • Considerably fast pace of growth
  • Multiple office locations across Europe
  • A people-focused company culture

Knowing that people ‘make the company’ CEO Anders needed to understand more about his company and how he could build on its strengths and identify opportunities to further improve.

Given the many office locations, Anders decided to undertake his first employee survey. His problem was that as a busy CEO, he had many demands on his time and so was concerned about the effort to undertake an employee survey and then analyse the feedback.

The solution: a full Organisational Fitness scan

  • Our Organisational Fitness survey
  • Results by different teams, locations, and demographics

Documaster ran an Organisational Fitness survey, to provide a fast but comprehensive scan of the company’s fitness along 16 key indicators. The set up required some basic details of the survey participants, but otherwise comes as a complete template that can be quickly styled for Documaster’s branding and tone of voice.

The Organisational Fitness survey has only 19 questions, making it quick and easy for employees to give feedback. As soon as the survey closed, a report was automatically prepared. This summarised all of the key findings of the survey into a highly visual, tailored document giving Anders and his team the information to direct resources exactly into the areas that will improve productivity and growth.

The results: high response rates, powerful insights

  • 80+% response rates to the survey
  • An overview of lowest performing areas
  • Text feedback to inform their next steps

Documaster experienced a very high response. The short, concise survey meant that over 80% of the company had provided feedback. Anders was quickly able to see an overview of his company’s results through our Organisational Fitness ‘map’.

Organization Model Banner

The report also gave him an overview of Documaster’s lowest performing fitness indicators, together with a selection of text feedback that contained ‘bottom up’ ideas to inform how he could further improve the company. He used many of the bottom-up suggestions from his people to form initiatives and actions.

The next steps: future scans + a COVID-19 ‘readiness’ survey

  • Another Org Fitness scan to see the impact on initiatives
  • Running a ‘Readiness’ survey during the COVID-19 pandemic

Our Org Fitness scan is designed to be run over and over again – which is exactly what Anders did three months later, to see if his initiatives had delivered even better results.

But sometimes you need to get more specific, which is why we offer a wide range of ‘deep dive’ surveys. One of those is our ‘Readiness’ survey, which Documaster used when the pandemic hit Europe in 2020, which helps assess if organisations are prepared for crisis situations. Read more about that here.

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