We spoke to Dr Bisera Lakinska from Malaffi – the first Health Information Exchange Platform in the Middle East, operated by Abu Dhabi Health Data Services, a digital health company. They used our Road to Recovery offer to assess how they were dealing with the crisis. This is how they got on.
Malaffi tested working from home before lockdown began, to make sure they could carry on uninterrupted. They also established communication systems and sent clear guidelines to their staff – but they also needed to know how their people were feeling.
Malaffi set up a survey to assess their readiness for the crisis. Specifically they wanted to know how their employees were feeling:
This was even more important as Malaffi are directly involved with developing solutions to support the COVID-19 response of Abu Dhabi. There was an increased workload, responsibility and pressure.
Malaffi were confident they’d created a culture of cooperation, open communication and appreciation, but – as ever – it was worthwhile confirming this rather than taking anything for granted.
They scored a very high overall of 94%, but they also learned:
Malaffi also took the opportunity to get opinions on an employee engagement programme that would motivate physical activity, offer life coaching sessions and volunteering activities.
With the results of the survey, they got widespread support for some of the initiatives and activities which confirmed they should keep going. They also increased the frequency of their virtual all-staff meetings and adapted the content to the issues highlighted by the team members in the survey.
Malaffi plans to follow up with another survey to understand the results. They’ll keep testing and validating how they’re doing after two months of working from home.