The pandemic impacted every industry, but it’s been particularly devastating for some not-for-profits – particularly those who rely on charity shops for their funding.
Julia Wiegandt-Goude is the GM for People, Culture and Safety at the Society for the Prevention of Cruelty to Animals (SPCA) in New Zealand. We talked to her about how she used our free Road to Recovery survey set to get a huge amount of insight to deal with the crisis.
SPCA had a difficult situation to deal with. Parts of their business are essential services – the SPCA Centres and the Inspectorate – which meant ensuring business continuity. However, their charity shops were closed, and all employees working in support services had to work from home, including their fundraising teams.
They hit the ground running by quickly devising policies and procedures on how to operate, but needed to check in on their people to make sure the right actions were taken.
Julia saw our offer and thought it was a very clear and easy-to-use framework. During the worst of the pandemic, we offered this survey set for free – to give organisations the support they needed. The free price tag sealed the deal – because every penny counts for charities!
SPCA confirmed they’d handled the crisis well, with high scores in all key areas – 86% and above. But it was also a chance to get ideas for next steps and how to be even better.
The feedback they were able to get was extensive, covering a huge range of topics that essentially gave SPCA a great check-list of what to do: