Can I analyse comments and free text responses from the survey results?
The analysis to provide you both themes and sentiment is available as standard in Insights after your survey has closed and the results are available.
Can I customise themes for just my business?
We have trained our models across a wide variety companies and industries and believe you will not need to customise the themes for your business.
What is Natural Language Processing?
Text analysis is the system for determining the theme and sentiment of a comment.